This policy explains how we collect, use, and protect your personal information when you use our parking fine payment portal.
We collect personal information that you provide directly when using this portal, including your name, email address, phone number, vehicle registration number, postal code, and payment card details. We also collect technical data such as your IP address, browser type, and device information through cookies and similar technologies.
Your information is used solely for the purpose of processing parking fine payments, verifying your identity, sending payment confirmations, and communicating about the status of your fine. We may also use anonymised data for statistical analysis and service improvement.
We process your data on the basis of contractual necessity (to process your fine payment), legal obligation (to comply with regulations governing parking enforcement), and legitimate interest (to maintain and improve the portal). Where required, we will seek your explicit consent.
We share your information only with the issuing council or transport agency responsible for your fine, our payment processor for transaction handling, and any third parties required by law. We do not sell or rent your personal data to any third party for marketing purposes.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically for a period of 6 years following payment completion in accordance with statutory limitation periods. Payment card details are not stored by us.
Under the UK General Data Protection Regulation (UK GDPR), you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and to withdraw consent at any time. To exercise these rights, please contact our Data Protection Officer using the details below.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. All data transmissions are encrypted using SSL/TLS technology, and our systems are regularly audited for security compliance.
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at privacy@parkingfines.example.co.uk or write to: Data Protection Officer, Parking Fines Payment Portal, 100 Parliament Street, London SW1A 2BQ.